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A list of key stakeholder contacts

Links and contacts for various earthquake related information.

Key Stakeholder Organisation Contacts List


Sol Smith
Strengthening Communities Adviser - Eastern Team
Community Support Unit, Community Services
Linwood Service Centre, 180 Smith St, Linwood
T: 03 941 6634
M: 027 229 4157
E:  sol.smith@ccc.govt.nz
W: www.ccc.govt.nz  

Canterbury Support and Councelling Service

Dennis Langton
Earthquake Support Coordinator

T: 366 5472

M: 027 837 5978
E:  dennisl@psusi.org.nz

W: www.ps.org.nz/uppersouthisland  

Canterbury Earthquake Temporary Accommodation Service

Don Amyes
Earthquake Support Coordination Service

T: 0800 673 227
M: 029 968 0488

E:  don.amyes@ird.govt.nz

Fletcher Hub - Ferrymead

Sandra Frame
Community Liaison Officer
Earthquake Recovery

T: 03 345 9478
E:  clo.ferrymead@eqr.co.nz
W: www.eqr.co.nz


Bridget Lange
Relationship Manager – Community Wellbeing Team
Canterbury Earthquake Recovery Authority (CERA)
Private Bag 4999, Christchurch 8140
T: 03 354 2664
M: 029 200 1695
E:  bridget.lange@cera.govt.nz
W: www.cera.govt.nz

Organisation Phone Number and/or Website Services
Red Cross

0800 733 276


Community programmes, support and assistance grants
Earthquake Support Coordinators 0800 777 846 Earthquake Support Coordinators are available to assist people navigate their way through the wide range of services involved in rebuilding people's homes and lives. The coordinators work with you to access as little or as much help as you need
Canterbury Earthquake Temporary Accommodation Service (CETAS) 0800 673 227 CETAS provides a matching and placement service into appropriate temporary accommodation, financial assistance for additional accommodation costs and social wellbeing coordination for earthquake affected households

The Earthquake Assistance Centre


0800 7464 2372

The Earthquake Assistance Centre and Kaiapoi Earthquake Hub provide information and assistance for red zone homeowners who have insurance and are deciding on government offers to buy their properties. They also:

  • give updates on services such as roading, sewerage and water
  • help connect people who have earthquake-related housing, legal and/or insurance issues with services
Child Youth and Family Support 0508 326 459 If you're concerned about a child or young person, need help or advice please call 0508 FAMILY (0508 326 459).
Te Runanga O Ngai Tahu

0800 524 8248


Maori Support Services
Te Puni Kokiri

0800 875 839


Maori Support Services
Relationships Services

03  741  9201

0800 735 283


Free counselling support is available for people affected by the earthquakes. You might want to know what to expect, to decide if it will be useful for you.
Samaritans 0800 726 666 Support 24/7
Lifeline 0800 543 354 Support 24/7

0800 376 633


Any issue anytime
Victim Support

0800 842 846


Leave name and details and a volunteer will phone back
Salvation Army

03 377 0799


Available until 8.00pm to make appointments for face to face counselling sessions.
Workplace Support www.workplacesupport.co.nz Support is available for not- for-profit community based social service organisations requiring support for employees who are impacted by the on-going effects of the Canterbury Earthquake.
Anxiety Support Canterbury

03 377  9665


Anxiety Support Canterbury (ASC) is a non-profit organisation working for people who experience, or support others who have, any form of anxiety.  
Alcohol Drug Helpline

0800 787 797


Confidential Information, referral and information service 10am-10pm 7 days.
Stronger Canterbury www.Canterburyearthquake.govt.nz All things earthquake
Earthquake Government Helpline 0800 779 997

A 24/7 service for people requiring information on income support, housing options, health issues, community assistance, Civil Defence or any other government service. Language Line is available for non-English speakers.


Healthline 0800 611 116 The service is staffed by registered nurses who will assess your health needs, and give information and advice to help you decide on the best level of care. Language Line is available via Healthline for non-English speakers.
Earthquake Commission (EQC)

0800 326 243


For information on EQC’s insurance cover, cleaning up and making a claim.
Council (CHCH)

03 941 8999


For help with essential council services such as water supply.
Healthy Christchurch www.healthychristchurch.org.nz Has continual updates and news on their new website. You can also find out more about Healthy Christchurch, the 193 signatory organisations and other collaborative projects.
Business Owners Helpline

0800 42 49 46



Business recovery coordinators provide independent advice, mentoring, access to professional services, training and, in some cases, financial assistance
Canterbury Men’s Centre

03 940 9487


The ‘Blokes Book’ – a listing of Canterbury agencies and services relevant to men’s health and well-being. “Munted Mates” group for people (men and women) with Munted Houses on the east side.

Useful earthquake support links 

Personal Support

Accommodation Support

Financial Support

Red Cross

Canterbury Earthquake Recovery Authority (CERA)

EQC & Insurance

Earthquake Commission (EQC)

Insurance Ombudsmen